If you have any further questions in relation to this policy, please contact our Data Protection Officer on the email address given on this website.
Collecting information relating to individuals
Appavoo Group collects personal information for a range of business purposes from sources such as its clients, customers, employees, contractors and other individuals.
We collect information relating to the contact details and organisational roles of our clients, suppliers and other business contacts. The information will relate to basic information of the person such as names, addresses (whether residential or business), mobile or telephone numbers, e-mail addresses (whether personal or work) and job designations.
The information we collect during the provision of our services to our clients would generally be of a more detailed nature such as financial information.
In most cases, the information we collect would be from the individuals with whom we deal and the medium are either through forms or other types of interaction whether by email, conversations or through thirds parties when there is no direct interaction.
How we deal with and use the personal information
Our main purposes for collecting personal information about individuals are:
Responding to requests;
Maintaining client relationship;
Notifying clients of our product offerings and developments;
Reporting and management;
Relating to our staff; and
Any purpose that would relate to our business
We may use personal information about individuals to market our services, including by email. However, individuals have the right to object to the processing of personal data concerning him/her for such marketing by writing to the Data Protection Officer, Appavoo Group, 18 CyberCity, Ebène, Mauritius or by emailing us.
If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the DP Act.
Disclosure of personal information
Appavoo Group does not routinely disclose personal information to other organisations unless:
required by law;
use or disclosure is permitted by this policy;
we believe it necessary to provide you with a product or service which you have requested or are contracted to;
to protect the rights, property or personal safety of any member of the public or a customer of Appavoo Group or the interests of Appavoo Group;
some or all of the assets or operations of Appavoo Group are or may be transferred to another party as part of the sale of some or all of Appavoo Group’s business; or you give your consent.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.
Appavoo Group uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements). This means that individuals and organisations outside of Appavoo Group will sometimes have access to personal information held by Appavoo Group and may collect or use it from or on behalf of Appavoo Group. This may include, but is not limited to, independent contractors and consultants, travel service providers, mail houses, off-site security storage providers, website hosts, electronic database managers, or event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorised purposes.
If Appavoo Group’ staff obtain products or services offered by a third party pursuant to an agreement or arrangement between that third party and Appavoo Group, such as a credit card provider, we may provide your personal information to that third party, including information that relates to your use of such services.
Transfer of information outside Mauritius
As part of a global network of Appavoo Group firms, Appavoo Group exchanges information, including personal information, between its offices. As a result, we may transfer personal information outside Mauritius to countries whose privacy laws do not provide the same level of protection as Mauritius. Appavoo Group may also use overseas facilities or contractors to process or back-up its information or to provide certain services to Appavoo Group. As a result, we may transfer your personal information to our overseas facilities or contractors for these purposes.
However, any such transfer of information does not change any of our commitments to safeguard your privacy and the information remains subject to existing confidentiality obligations.
Privacy on our web sites
This policy also applies to any personal information we collect via our websites, including Appavoo.com. In addition to personal information you provide to us directly (such as where you make a request or complete a registration form), Appavoo Group may also collect personal information from you via its websites.
If you are concerned about cookies, most browsers now recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your internet service provider. In most cases, you can refuse a cookie and still fully navigate the Appavoo Group websites.
In order to properly manage our websites, we may log certain statistics about the users of the sites, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites present the best possible navigational experience for visitors.
Whenever a registered member (such as a Appavoo Group alumnus) logs in to our websites, they will be identified by their user name and password. The information we collect about members’ use of our websites is used purely for measuring site performance and in assisting to resolve any technical difficulties.
Security of personal information
Depending on the purpose for which we have collected personal information (for example, registration for a Appavoo Group event or a request for particular information or material), we may store some of the information electronically in Appavoo Group’ customer relationship management system. Some or all of this personal information may be available to partners and authorised staff of Appavoo Group for use in accordance with this policy.
Appavoo Group will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by Appavoo Group.
Appavoo Group aims to achieve industry best practice in the security of personal information which it holds. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.
Access to information
We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
When you make a request to access personal information, we will require you to provide some form of identification (such as a driver’s licence or passport) so we can verify that you are the person to whom the information relates. In some cases we may also request an administrative fee to cover the cost of access.
If at any time you want to know what personal information we hold about you, you may contact us in writing or by email.
Corrections and concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).
Effect of policy
The amended policy will apply between us whether or not we have given you specific notice of any change.
Appavoo Group Privacy Commitment
Last Edited 15th Of June 2018